Restaurant & Hospitality MDP March 2023

This eight-day programme offers current restaurant supervisors an opportunity to hone their skills and assist in progressing to a managerial position within a restaurant/gastro pub. It is aimed at complementing the practical experience gained by individuals working in the industry. It provides supervisors with the necessary skills to effectively manage a wide range of restaurant operations. On completion of the course, each participant will receive a Restaurant & Hospitality Skillnet certificate.

Course Access : Lifetime
Current Price
540
770
* Inclusive of all taxes
Course Access : Lifetime
Instructors : 1
Documents : 9
Languages : UK English
540
770
30% OFF

Description

Modules

1. Business Planning and Marketing

  • Course Overview and Learning Objectives
  • Work Based Assignment
  • Business Plan
  • Marketing Action Plans
  • Practical Marketing
  • Branding

2. Kitchen & Waste Management

  • Cost Control
  • Margins
  • Food Waste
  • Labour Costs
  • Menu Design
  • Allergens
  • Preparing for EHO Inspection

3. Financial Management

  • Costs and Margins
  • Accounts Overview
  • Cash Flow
  • Break Even Analysis
  • Pricing

4. Planning and Role of the Manager

  • Team Building
  • Communication and Meetings
  • Manage People
  • KPI
  • Delegation
  • Control

5. Communication

  • Skills
  • Meetings
  • Reports and Presentations
  • Verbal & Non-Verbal
  • Communicating with staff
  • Communicating with customers

6. Beverage Management

  • Principles and Practice of Bar Management
  • The Principles of Taste
  • Pairing Strategies for Wine and Beer
  • Beverage Stock Control
  • Up-selling

7. Human Resource

  • Employment Law and Records
  • Managing Staff
  • Staff Motivation and Incentives
  • Induction
  • Conflict Resolution
  • Staff Performance, Appraisals and Reviews

8. Customer Service and Selling

  • Understanding Customer Needs
  • Handling Complaints
  • Making a Difference
  • Delighting Customers
  • Action Plan
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