Description
Modules
1. Business Planning and Marketing
- Course Overview and Learning Objectives
- Work Based Assignment
- Business Plan
- Marketing Action Plans
- Practical Marketing
- Branding
2. Kitchen & Waste Management
- Cost Control
- Margins
- Food Waste
- Labour Costs
- Menu Design
- Allergens
- Preparing for EHO Inspection
3. Financial Management
- Costs and Margins
- Accounts Overview
- Cash Flow
- Break Even Analysis
- Pricing
4. Planning and Role of the Manager
- Team Building
- Communication and Meetings
- Manage People
- KPI
- Delegation
- Control
5. Communication
- Skills
- Meetings
- Reports and Presentations
- Verbal & Non-Verbal
- Communicating with staff
- Communicating with customers
6. Beverage Management
- Principles and Practice of Bar Management
- The Principles of Taste
- Pairing Strategies for Wine and Beer
- Beverage Stock Control
- Up-selling
7. Human Resource
- Employment Law and Records
- Managing Staff
- Staff Motivation and Incentives
- Induction
- Conflict Resolution
- Staff Performance, Appraisals and Reviews
8. Customer Service and Selling
- Understanding Customer Needs
- Handling Complaints
- Making a Difference
- Delighting Customers
- Action Plan