Labour Forecasting and Scheduling

For most hospitality businesses labour is the largest cost, so it needs to be planned and scheduled carefully to ensure our guests receive a level of service consistent with our brand standards. As our most valuable resource we need to ensure we are offering our team-members attractive, flexible and rewarding opportunities in line with their needs and aspirations. When we can achieve this our business benefits as guests will return and spend more, we will retain our valuable team-members and other talent will be attracted by our flexible, engaging and positive working environment. In this e-learning course we will introduce you to a volume-based labour management approach using the productivity metric of ″hours per unit″. Productivity is more common in other industry sectors but due to the fluctuating nature of our business volumes it has many benefits in hospitality also.

Course Access : Lifetime
Course Access : Lifetime
Certification : Yes
Instructors : 1
Duration : 3 Hours
Documents : 2
Languages : UK English

What you'll Get

Requirements

Description

For most hospitality businesses labour is the largest cost, so it needs to be planned and scheduled carefully to ensure our guests receive a level of service consistent with our brand standards. As our most valuable resource we need to ensure we are offering our team-members attractive, flexible and rewarding opportunities in line with their needs and aspirations.When we can achieve this our business benefits as guests will return and spend more, we will retain our valuable team-members and other talent will be attracted by our flexible, engaging and positive working environment.In this e-learning course we will introduce you to a volume-based labour management approach using the productivity metric of ″hours per unit″. Productivity is more common in other industry sectors but due to the fluctuating nature of our business volumes it has many benefits in hospitality also.

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