Are you looking to upskill or gain new food and beverage skills?

This 5 day programme is designed to help train individuals with the basic skills needed to work within the hospitality industry. This course covers both practical skills and the theory behind these skills. This course will enable individuals to become more competent in customer service, teamwork and food and beverage skills.

This programme is being delivered as part of the Skills Connect Initiative.

Modules Covered

Excellent Customer Service

• How to meet, greet and seat customers
• Anticipating the customers needs
• Non verbal communication
• Handling customer complaints

Teamwork

• What is teamwork
• The importance of teamwork
• The roles in effective teams
• Increasing productivity
• How to be a team player

Food & Beverage Skills

• How to take food and drink orders
• How to serve food and drink
• How to carry and clear plates
• The sequence of service
• How to serve wine

Responsible Service of Alcohol

• Learn how to sell and serve alcohol responsibly
• Know the rules of serving alcohol and penalties for breaching these rules
• Recognise customers affected by alcohol and know the limit
• How to refuse serving a drink or prohibiting entry to a bar
• How to manage disorderly behaviour

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland .