02/03/2026 – Virtual 9.30am – 4pm
23/03/2026 – Virtual 9.30am – 4pm
13/04/2026 – Check in 1 – Virtual (30 mins per participant required)
23/04/2026 – Virtual 9.30am – 4pm
11/05/2026 – Virtual 9.30am – 4pm
25/05/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
15/06/2026 – Virtual 9.30am – 4pm
06/07/2026 – Check in 2 – Virtual (30 mins per participant required)
20/07/2026 – Virtual 9.30am – 4pm
10/08/2026 – Virtual 9.30am – 4pm
24/08/2026 – Check in 3 – Virtual (30 mins per participant required)
07/09/2026 – Virtual 9.30am – 4pm
28/09/2025 – Graduation, Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91, 9.30am – 4pm
Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.
Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.
Claire is a highly experienced and qualified HR professional, with a career history combining SME, start-up environments and independent consulting. She is a Chartered Fellow of the CIPD and has obtained a BA from NUIG, a Diploma in Personnel Management from GMIT, a Diploma in Employment Law from the Law Society of Ireland, Blackhall Place, Dublin.
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation.
John has over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior management level and built up a wealth of knowledge in a number of different industries. John is the founder of Solve, a company who provide outsourced accounting services to SME’s in Ireland and the UK many of which operate in the hospitality sector. Solve have been a member of the Restaurant Association of Ireland for a number of years and work with hospitality businesses and their owners to get a clear financial picture of where their business is at and how it is performing.
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency! Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes. Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.
Ciarán Murphy is an award winning hospitality skills training and guest experience expert based in Dublin. With years of experience in the hospitality industry in a variety of roles spanning; senior management, reservations, marketing and premium customer service in both bar and restaurant backgrounds, his unique approach to the execution of a quality guest experience sets him apart from his competitors. In 2021, as a response to the unique set of challenges faced by businesses in the wake of COVID-19, Ciarán founded hyperC, an award-winning, full-service creative development agency offering solutions for businesses in the areas of; marketing, creative consultancy, and employee training & development. Ciarán now works with clients across the hospitality, retail, beauty & professional services industries.
"/> 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm02/03/2026 – Virtual 9.30am – 4pm
23/03/2026 – Virtual 9.30am – 4pm
13/04/2026 – Check in 1 – Virtual (30 mins per participant required)
23/04/2026 – Virtual 9.30am – 4pm
11/05/2026 – Virtual 9.30am – 4pm
25/05/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
15/06/2026 – Virtual 9.30am – 4pm
06/07/2026 – Check in 2 – Virtual (30 mins per participant required)
20/07/2026 – Virtual 9.30am – 4pm
10/08/2026 – Virtual 9.30am – 4pm
24/08/2026 – Check in 3 – Virtual (30 mins per participant required)
07/09/2026 – Virtual 9.30am – 4pm
28/09/2025 – Graduation, Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91, 9.30am – 4pm
Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.
Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.
Claire is a highly experienced and qualified HR professional, with a career history combining SME, start-up environments and independent consulting. She is a Chartered Fellow of the CIPD and has obtained a BA from NUIG, a Diploma in Personnel Management from GMIT, a Diploma in Employment Law from the Law Society of Ireland, Blackhall Place, Dublin.
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation.
John has over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior management level and built up a wealth of knowledge in a number of different industries. John is the founder of Solve, a company who provide outsourced accounting services to SME’s in Ireland and the UK many of which operate in the hospitality sector. Solve have been a member of the Restaurant Association of Ireland for a number of years and work with hospitality businesses and their owners to get a clear financial picture of where their business is at and how it is performing.
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency! Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes. Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.
Ciarán Murphy is an award winning hospitality skills training and guest experience expert based in Dublin. With years of experience in the hospitality industry in a variety of roles spanning; senior management, reservations, marketing and premium customer service in both bar and restaurant backgrounds, his unique approach to the execution of a quality guest experience sets him apart from his competitors. In 2021, as a response to the unique set of challenges faced by businesses in the wake of COVID-19, Ciarán founded hyperC, an award-winning, full-service creative development agency offering solutions for businesses in the areas of; marketing, creative consultancy, and employee training & development. Ciarán now works with clients across the hospitality, retail, beauty & professional services industries.
" /> 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm02/03/2026 – Virtual 9.30am – 4pm
23/03/2026 – Virtual 9.30am – 4pm
13/04/2026 – Check in 1 – Virtual (30 mins per participant required)
23/04/2026 – Virtual 9.30am – 4pm
11/05/2026 – Virtual 9.30am – 4pm
25/05/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
15/06/2026 – Virtual 9.30am – 4pm
06/07/2026 – Check in 2 – Virtual (30 mins per participant required)
20/07/2026 – Virtual 9.30am – 4pm
10/08/2026 – Virtual 9.30am – 4pm
24/08/2026 – Check in 3 – Virtual (30 mins per participant required)
07/09/2026 – Virtual 9.30am – 4pm
28/09/2025 – Graduation, Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91, 9.30am – 4pm
Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.
Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.
Claire is a highly experienced and qualified HR professional, with a career history combining SME, start-up environments and independent consulting. She is a Chartered Fellow of the CIPD and has obtained a BA from NUIG, a Diploma in Personnel Management from GMIT, a Diploma in Employment Law from the Law Society of Ireland, Blackhall Place, Dublin.
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation.
John has over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior management level and built up a wealth of knowledge in a number of different industries. John is the founder of Solve, a company who provide outsourced accounting services to SME’s in Ireland and the UK many of which operate in the hospitality sector. Solve have been a member of the Restaurant Association of Ireland for a number of years and work with hospitality businesses and their owners to get a clear financial picture of where their business is at and how it is performing.
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency! Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes. Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.
Ciarán Murphy is an award winning hospitality skills training and guest experience expert based in Dublin. With years of experience in the hospitality industry in a variety of roles spanning; senior management, reservations, marketing and premium customer service in both bar and restaurant backgrounds, his unique approach to the execution of a quality guest experience sets him apart from his competitors. In 2021, as a response to the unique set of challenges faced by businesses in the wake of COVID-19, Ciarán founded hyperC, an award-winning, full-service creative development agency offering solutions for businesses in the areas of; marketing, creative consultancy, and employee training & development. Ciarán now works with clients across the hospitality, retail, beauty & professional services industries.
" /> 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm02/03/2026 – Virtual 9.30am – 4pm
23/03/2026 – Virtual 9.30am – 4pm
13/04/2026 – Check in 1 – Virtual (30 mins per participant required)
23/04/2026 – Virtual 9.30am – 4pm
11/05/2026 – Virtual 9.30am – 4pm
25/05/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
15/06/2026 – Virtual 9.30am – 4pm
06/07/2026 – Check in 2 – Virtual (30 mins per participant required)
20/07/2026 – Virtual 9.30am – 4pm
10/08/2026 – Virtual 9.30am – 4pm
24/08/2026 – Check in 3 – Virtual (30 mins per participant required)
07/09/2026 – Virtual 9.30am – 4pm
28/09/2025 – Graduation, Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91, 9.30am – 4pm
Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.
Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.
Claire is a highly experienced and qualified HR professional, with a career history combining SME, start-up environments and independent consulting. She is a Chartered Fellow of the CIPD and has obtained a BA from NUIG, a Diploma in Personnel Management from GMIT, a Diploma in Employment Law from the Law Society of Ireland, Blackhall Place, Dublin.
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation.
John has over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior management level and built up a wealth of knowledge in a number of different industries. John is the founder of Solve, a company who provide outsourced accounting services to SME’s in Ireland and the UK many of which operate in the hospitality sector. Solve have been a member of the Restaurant Association of Ireland for a number of years and work with hospitality businesses and their owners to get a clear financial picture of where their business is at and how it is performing.
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency! Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes. Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.
Ciarán Murphy is an award winning hospitality skills training and guest experience expert based in Dublin. With years of experience in the hospitality industry in a variety of roles spanning; senior management, reservations, marketing and premium customer service in both bar and restaurant backgrounds, his unique approach to the execution of a quality guest experience sets him apart from his competitors. In 2021, as a response to the unique set of challenges faced by businesses in the wake of COVID-19, Ciarán founded hyperC, an award-winning, full-service creative development agency offering solutions for businesses in the areas of; marketing, creative consultancy, and employee training & development. Ciarán now works with clients across the hospitality, retail, beauty & professional services industries.
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